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Store Policy

Customer Care

We’re here to ensure you have the best experience with us, and we're always ready to help with a smile. 😊
 

How Can We Help You?
 

Whether you have a question about a product, need assistance with your order, or just want to share your thoughts, we're all ears! Here’s how you can reach out:
 

  • Email Us: Shoot us an email at marlenabyem@gmail.com. We aim to respond to all inquiries within 1-2 business days.

  • Instagram DMs: Drop us a direct message on Instagram. We love connecting with you!
     

Order Issues?
 

If you have any issues with your order—whether it’s a missing item, a damaged product, or something else—please let us know right away. We’ll work quickly to make it right!
 

Returns and Exchanges
 

While we typically don’t offer refunds, we’re happy to assist with exchanges or store credits if there’s an issue with your order. Just reach out to us with your order details, and we’ll guide you through the process.
 

General Inquiries


For any other questions or feedback, we're here for you!
Don’t hesitate to contact us—we’re passionate about making sure you’re happy with your experience.


We appreciate your support and can’t wait to assist you.

Privacy & Safety

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website, hosted on Wix.com.
 

1. Information We Collect
 

When you visit our site, we collect the following types of information:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect information such as your name, billing and shipping addresses, payment details, email address, and phone number.

  • Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some cookies that are installed on your device.

  • Order Information: This includes details of the products you purchased, the method of payment, and any other information you provided during the checkout process.
     

2. How We Use Your Information
 

We use the information we collect in the following ways:
 

  • To Process Orders: We use your personal and payment information to process your orders, manage your account, and provide you with the products and services you request.

  • To Communicate with You: We may send you emails to confirm your order, provide shipping details, or respond to your inquiries. If you’ve opted in, we’ll also send you promotional emails about new products, special offers, or other updates.

  • To Improve Our Services: We analyze device and order information to improve our website, customize your experience, and optimize our marketing efforts.
     

3. Payment Processing
 

For payment processing, we use HitPay and PayPal. When you make a payment, your payment information is securely transmitted to these payment processors. We do not store your credit card information on our site. HitPay and PayPal handle payment processing in compliance with their own privacy policies and security practices.
 

4. Sharing Your Information
 

We respect your privacy and will not sell, rent, or share your personal information with third parties except in the following circumstances:
 

  • Service Providers: We may share your information with trusted third parties who help us operate our website, process payments (via HitPay and PayPal), and deliver orders.

  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.
     

5. Cookies and Tracking Technologies
 

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser, but please note that disabling cookies may affect your experience on our site.
 

6. Data Security
 

We take your security seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

7. Your Rights
 

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.

  • Correct Your Information: Update or correct inaccuracies in your personal information.

  • Delete Your Information: Request the deletion of your personal data, subject to legal and contractual obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
     

8. Changes to This Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll notify you of any significant changes by posting the updated policy on our website with a new effective date.
 

9. Contact Us
 

If you have any questions or concerns about this Privacy Policy, please contact us.

Payment Methods

  • Credit / Debit Cards 

  • PAYPAL

  • PayNow

Payment Methods
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